Refund Policy

Refund Policy

1. Returns: We accept returns for defective products. If you receive a defective item, please contact our customer service team at admin@topgas.store to initiate the return process within 30 days of receiving the product, and we will provide a free return and refund. For unopened products, you may return them, but you are responsible for covering the return shipping costs. Please ensure that products are returned in their original packaging and condition. After receiving your returned item, we will issue your refund within 15 days.

2. Exchanges: Exchanges are not possible after your order has shipped. If your order has not yet shipped, you can request an exchange by contacting us at admin@topgas.store. Please include your order number and details of the item you wish to exchange. Our ability to fulfill your exchange request depends on product availability and other factors. Our team will assess your request and inform you of the next steps.

3. Order Modifications: You can modify your order within 12 hours of placing it by contacting us at admin@topgas.store. Please provide your order number and the changes you wish to make. If your order has already shipped, we will be unable to modify it. We recommend carefully reviewing your order before submitting it to avoid any issues.

4. Contact Us: If you have any questions or need further assistance, please contact our customer service team via:

   • Email: admin@topgas.store
   • WhatsApp: +86 19118919443 (Please note: We do not offer phone support.)