Distribution information

Shipping Information

Thank you for choosing TopGas! We are committed to providing you with fast and reliable shipping services. Please read the following information carefully regarding our shipping services:

1. Shipping Coverage

TopGas currently ships to the following regions:

• North America: United States, Canada
• Europe: United Kingdom, Germany, France, Netherlands, Belgium, Sweden, Norway, Italy, Spain, Portugal, Austria, Switzerland, Denmark, Finland, Greece, and major Eastern European markets.

We are actively expanding our shipping network and will cover more countries and regions in the future.

2. Shipping Methods and Fees

We partner with several reputable logistics companies and will select the most suitable shipping method for you based on the weight, volume, and destination of your order.

• Standard Shipping: An economical shipping option, typically delivered within 5-7 business days.
• Expedited Shipping: A faster shipping option, typically delivered within 2-3 business days.

The specific shipping fee will be automatically calculated during checkout based on your chosen shipping method and delivery address.

3. Order Processing Time

• We will process your order and arrange shipment within 1-2 business days after receiving your order payment.
• Order processing time does not include weekends and holidays.

4. Order Tracking

• Once your order has been shipped, you will receive an email notification containing the tracking number.
• You can use the tracking number to track the status of your order on the respective logistics company's website or through the "Order Tracking" within our website's user center.

5. Customs Duties and Other Fees

• Depending on the laws and regulations of different countries and regions, your order may be subject to customs duties or other taxes upon entry.
• These fees are typically borne by the recipient. Please consult your local customs authorities for specific amounts.

6. Special Instructions

• Bulk Orders: For bulk orders, we will provide more favorable shipping solutions. Please contact our customer service team for consultation.
• Custom Orders: The delivery time for custom orders may need to be adjusted depending on the specific circumstances. We will inform you of the estimated delivery time when confirming the order.
• Address Information: Please ensure that the shipping address you provide is accurate and complete to avoid affecting delivery times. TopGas is not responsible for delivery issues caused by incorrect addresses.

7. Customer Support

If you have any questions or need assistance regarding our shipping service, please feel free to contact our customer service team via the following email:

• Customer Service Email: admin@topgas.store

We will respond to your inquiry as soon as possible.

Thank you for your understanding and support! We hope you enjoy your shopping experience!

The TopGas Team