Privacy policy

Effective Date: August 8, 2020

Website Address: topgas.store

TopGas (hereinafter referred to as "we," "us," or "our") values your privacy. This Privacy Policy (hereinafter referred to as the "Policy") explains how we collect, use, disclose, store, and protect your personal information when you visit our website, topgas.store (hereinafter referred to as the "Website").

Please read this Policy carefully. By accessing the Website, you agree to the information handling practices described in this Policy. If you do not agree with the terms of this Policy, please do not access the Website.

1. Information We Collect

The information we collect falls into two main categories: information you voluntarily provide and information we automatically collect.

1. Information You Voluntarily Provide

   • Personally Identifiable Information: This includes, but is not limited to, your name, email address, phone number, mailing address, etc. This information may be provided when you create an account, place an order, contact customer service, subscribe to newsletters, or participate in surveys.
   • Payment Information: When you make a purchase, we need to collect your payment information, such as credit card number, billing address, etc. Please note that we use third-party payment processors to process your payments, and we do not directly store your full credit card information.
   • Order Information: This includes the products you purchased, quantity, price, shipping address, shipping method, etc.
   • Communication Information: This includes records of your communications with our customer service team, such as emails, online chat logs, etc.
   • Any other information you choose to provide.

2. Information We Automatically Collect

   • Device Information: This includes your device type, operating system, browser type, IP address, unique device identifiers, etc.
   • Usage Information: This includes the date and time you access the Website, the pages you browse, the links you click, the time you spend on the Website, etc.
   • Cookies and Similar Technologies: We use cookies and similar technologies (such as web beacons) to collect information and enhance your user experience. Cookies are small text files stored on your device to record your preferences and activities. You can manage the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the Website.
   • Location Information: With your permission, we may collect your device's location information to provide location-based services, such as information about nearby dealers.

2. How We Use Your Information

We primarily use the information we collect for the following purposes:

1. Provide and Improve Our Services: This includes processing your orders, providing customer support, operating and maintaining the Website, developing new products and services, and personalizing your user experience.
2. Communicate with You: This includes responding to your inquiries, sending order confirmations and updates, and notifying you about products, services, and promotions.
3. Process Payments: Processing your order payments and preventing fraudulent transactions.
4. Security Purposes: This includes protecting our Website, users, and business from fraud, abuse, and unauthorized access.
5. Conduct Analysis and Research: This includes analyzing user behavior and trends to improve our services and marketing strategies.
6. Comply with Legal Obligations: This includes complying with applicable laws and regulations, responding to legal processes or government requests.

3. How We Disclose Your Information

We do not sell your personal information. We only disclose your information in the following circumstances:

1. Sharing with Service Providers: We may share your information with third-party service providers who provide specific services, such as payment processing, order fulfillment, data analysis, marketing services, etc. These service providers only have access to your information to the extent necessary to perform their services and are bound by confidentiality obligations.
2. Business Partners: We may share your information with business partners who sell related products or services to provide you with more comprehensive services.
3. To Protect Our Rights and the Rights of Others: We may disclose your information when we believe it is necessary to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
4. Business Transactions: If TopGas is involved in a merger, acquisition, asset sale, or other business transaction, your information may be transferred as part of the transaction.
5. With Your Consent: We may disclose your information for other purposes with your explicit consent.

4. Your Rights and Choices

You have the following rights and choices regarding your personal information:

1. Access and Correction: You can log into your account to access and update your personal information.
2. Deletion: You can request that we delete your personal information, but we may need to retain certain information to comply with legal obligations or to protect our legitimate interests.
3. Opt-out of Marketing Communications: You can opt-out of receiving marketing communications by clicking the "unsubscribe" link in marketing emails or by contacting us.
4. Manage Cookies: You can manage the use of cookies through your browser settings.

5. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include physical, technical, and administrative safeguards. However, due to the open nature of the Internet, no security measures can guarantee absolute security.

6. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.

7. Children's Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and stored on servers located outside of your country/region. The data protection laws in these countries/regions may differ from the laws in your country/region. By using the Website, you consent to the transfer of your information to these countries/regions.

9. Changes to This Policy

We may update this Policy from time to time. If we make material changes to this Policy, we will post a notice on the Website or notify you by email. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Policy or our privacy practices, please contact us at:

• Email: admin@topgas.store

Thank you！